Centralise
Bring your products, target markets, customer journeys, harms, fair value, complaints and management information into one place. One complete view across the business.
Consumer Duty
Run your entire Consumer Duty programme from a single place
Assess, evidence, and act across every product, journey and customer group with guidance for your sector built in.
Your Consumer Duty programme
- 01Products & target markets
- 02Customer journeys
- 03Vulnerabilities & harms
- 04Distribution & responsibilities
- 05Fair value
- 06Complaints
- 07Metrics & board reporting
One connected record. Evidence behind every decision.
The whole picture
Consumer Duty touches your entire business. Bring it together.
Your products, journeys, teams and decisions are connected. Your Consumer Duty programme should be too. Bring scattered data and reporting into one view, so you can identify risks sooner and act with confidence.
Standardise
Every product, journey, vulnerability and harm is assessed against guidance for your sector, then tailored to your firm and your specific context.
Act
Identify risks and gaps as they emerge, prioritise them and take action faster. Every decision comes with clear documentation and reasoning.
What is included
Your end-to-end programme. A single solution.
Seven connected elements tailored to your sector and firm.
01
Product & Target Market
Define every product and its target market, and assess what is in scope and the associated reasoning.
02
Customer Journey Mapping
Map every journey stage-by-stage, both online and offline.
03
Vulnerabilities & Harms
Document, update and monitor foreseeable harms in one register, with new suggestions raised as your offering evolves.
04
Distribution & Responsibility Map
Delineate manufacturers, co-manufacturers and distributors across your chain with clear responsibilities for each party.
05
Product & Fair Value
Assess fair value product-by-product, on an ongoing basis.
06
Complaints
Understand complaint themes, identify recurring issues and link findings to your products, customer journeys and actions.
07
Metrics & Board Reporting
Track performance against sector-specific and product-specific metrics drawn from relevant guidance, through to board reporting.
How it works
Build your programme in minutes to hours.
Start with the information you have today. Relace meets you where you are.
Build your firm & entity profiles
Search for your company and see your firm details populated from the FCA Register, Companies House and a variety of other sources.
Upload your documents
Upload what you have today across policies, reports and spreadsheets, in whatever format they come.
Develop your programme
See first results in minutes to hours. Identify gaps in information and assessments, and where to prioritise your time, with regulatory experts on hand when you need them.
Where Relace helps
Everything you need, ready when you need it.
From the first assessment to the board report, work from the same record and the evidence behind it.
See it in actionAssessments
For every product, journey, harm and fair value review.
Customer journey maps
Stage-by-stage, to communicate and collaborate across the firm.
Reports and board packs
Drawn from the same record, with the evidence behind them.
A complete evidence trail
The documentation and reasoning for every decision.
Ongoing programme management
One place to manage your programme, proactively and end to end.
Security
A safe environment for your records and data.
Data segregation
Every firm's documents are held in their own dedicated storage, and all records are scoped to your organisation.
Encrypted. Hosted in the UK and EU.
Your data is encrypted in transit and at rest, with stored data staying in the United Kingdom or the European Economic Area.
AI that stays inside Relace
Our AI models run in Relace's own dedicated cloud environment with zero data retention.
FCA Supercharged Sandbox
Developed within the FCA Supercharged Sandbox.
Relace was selected for Cohort 2 of the FCA Supercharged Sandbox.
What is Relace?
Relace is a regulatory platform for financial services firms. Its Consumer Duty product is built for UK firms. It brings your entire Consumer Duty programme into one place, from product and target market to customer journey, harms, fair value, complaints and board reporting.
What is the FCA Consumer Duty?
The Consumer Duty (PRIN 2A) requires FCA-regulated firms to deliver good outcomes for retail customers across four areas: products and services, price and value, consumer understanding, and consumer support. Firms must evidence those outcomes and report on them to their board.
How does Relace help firms comply with the Consumer Duty?
Relace assesses every product, journey, vulnerability and harm against FCA guidance for your sector, tailors it to your firm, and keeps a clear evidence trail behind every decision.
Who is Relace for?
Chief compliance officers, chief risk officers and directors of compliance and risk at UK firms in consumer credit, wealth management, retail banking, payments and fintech.
How long does it take to get started?
Minutes to hours. Build your firm profile from the FCA Register and Companies House, upload your documents in whatever format they come, and see first results the same day.
Can Relace produce our Consumer Duty board report?
Yes. Reports and board packs are drawn from the same record as your assessments, with the evidence behind every conclusion.
Does Relace cover fair value assessments?
Yes. Relace assesses fair value product-by-product, on an ongoing basis, covering cost, price, benefits and rationale.
How does Relace handle vulnerable customers and foreseeable harm?
Relace keeps a single register of foreseeable harms and vulnerabilities, and suggests new ones as your products and journeys change.
Does Relace replace our compliance team?
No. Relace does the analysis and documentation. Your accountable people review, decide and sign off.
What is Relace's relationship with the FCA?
Relace was selected for Cohort 2 of the FCA Supercharged Sandbox.
How does Relace protect our data?
Every firm's documents are held in dedicated storage. Data is encrypted in transit and at rest, and stored in the UK or EEA. Our AI models run in Relace's own dedicated cloud environment with zero data retention.
What makes Relace different from Consumer Duty consultants?
Relace runs your programme continuously, not as a one-off project. Your assessments, evidence and reporting stay current as your products and the rules change.
Govern well, grow faster
See your Consumer Duty programme in Relace.
Talk to us about your firm, your products and where you want to start.